1. PRIVACY POLICY

    Effective Date: June 8, 2025

    Postulate Inc. ("Postulate," "we," "us," or "our") is a Canadian company providing nationwide remote call centre services to business clients. We are committed to protecting the personal information of our clients, prospective clients, website visitors, and other individuals with whom we interact, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

    This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website and business operations.

    1. Who We Are

    Postulate Inc. is incorporated and operates in Canada, providing business-to-business (B2B) call centre and customer engagement services to organizations across Canada, the United States, and Mexico.

    1. Personal Information We Collect

    Depending on how you interact with us, we may collect the following categories of personal information:

    • Contact information, such as name, company name, job title, email address, and phone number

    • Business information, such as company size, industry, and service requirements provided through quote requests or inquiries

    • Communication records, including correspondence submitted through our contact forms, email, or phone

    • Website usage information, such as IP address, browser type, device information, and browsing behaviour, collected through cookies and similar technologies

    • Information provided by our clients in connection with the services we perform on their behalf, where Postulate acts as a service provider

    We do not knowingly collect personal information from individuals under the age of majority in their province of residence through our website without appropriate consent.

    1. How We Use Personal Information

    We use personal information for purposes including:

    • Responding to quote requests and general inquiries

    • Preparing and delivering personalized service proposals

    • Establishing, managing, and administering client relationships and contracts

    • Communicating with clients and prospective clients about our services

    • Improving our website, services, and business operations

    • Complying with legal, regulatory, and contractual obligations

    • Detecting, preventing, and addressing fraud, security, or technical issues

    We only use personal information for the purposes for which it was collected, or for a compatible purpose, unless we obtain additional consent or are permitted or required to do so by law.

    1. How We Share Personal Information

    Postulate does not sell personal information. We may share personal information in the following circumstances:

    • Service providers: We may share information with trusted third-party vendors who support our operations (such as IT hosting, telephony, and customer relationship management providers), under contractual obligations to protect that information and use it only for the purposes we specify.

    • Client-directed sharing: Where we provide call centre services on behalf of a client, personal information handled during those engagements is managed according to the terms of our agreement with that client.

    • Legal requirements: We may disclose personal information where required by law, regulation, court order, or governmental request.

    • Business transactions: In connection with a merger, acquisition, financing, or sale of business assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

    We do not disclose personal information to third parties for their own independent marketing purposes without consent.

    1. Cross-Border Considerations

    Given our operations across Canada, the United States, and Mexico, personal information may in some cases be processed or stored by service providers located outside Canada. Where this occurs, we take reasonable steps to ensure that appropriate contractual and security safeguards are in place, consistent with PIPEDA requirements for the protection of information transferred across borders.

    1. Data Retention

    We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we securely destroy, delete, or anonymize it in accordance with our internal retention practices.

    1. Your Rights

    Subject to applicable law, you have the right to:

    • Access the personal information we hold about you

    • Correct inaccurate or incomplete personal information

    • Withdraw consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions

    • Ask questions about our privacy practices or file a complaint regarding our handling of your personal information

    To exercise any of these rights, please contact our Privacy Officer using the information below. We may need to verify your identity before fulfilling certain requests.

    1. Cookies and Tracking Technologies

    Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand how visitors interact with our content. You can control or disable cookies through your browser settings; however, doing so may affect certain website functionality.

    1. Security Measures

    We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Given the remote nature of our workforce, these safeguards include secure access protocols, confidentiality agreements with personnel, encrypted systems where applicable, and ongoing monitoring of our information security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    1. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

    Privacy Officer, Postulate Inc.
    Email: info@postulateinc.com

    If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

    1. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.